Cancellation and Refund Policy
We strive to ensure that the services you avail through our website are to your full satisfaction, and are the best in the Industry at extremely reasonable and affordable rates.
However, there may arise situations when you desire a refund.
Firstly, when you pay for the services but later on decide that you do not wish to avail them.
Secondly, when there is a delay in the services offered from our side, beyond the time frame we have intimated to you, due to human error i.e., factors for which we are solely responsible.
Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government of India, the respective State Governments, Our affiliates or elsewhere, acts of war, acts of God, earthquake, riot, sabotage, labour shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays.
Thirdly, although we highly doubt it, you might find our services unsatisfactory.
In all three situations, kindly send in an e-mail to [email protected] on the Ticket that has been created in your name, marking a copy to [email protected].
We would like to clarify that only refunds of the professional fees component of the charges paid by you shall be considered for a refund.
Upon receiving your mail, the Accounts Manager at BizIndiGo shall decide on whether your request for a refund should be processed, contingent on the reasons for such a request. Please note that we reserve the right to take the final and binding decision with regard to requests for refund.
If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFS code of the branch in question.
Kindly note that it will take us a minimum of about 2-3 working days from the receipt of all such information to process the refund and initiate the transfer (Max. 7 working days).
We reiterate once again that only the professional fees paid for our services shall be refunded, subject to the discretion of the Accounts Manager at BizIndiGo.
We assure you that we are continuously working to improve our services and are we are welcome to any suggestions from your end. For any other queries please contact out customer service desk at connect[at]bizindigo[dot]com